We try to keep things smooth, but if something goes wrong, here’s how refunds work.
If your order shows up messed up—wrong items, missing stuff, damaged goods—report it through the app within 24 hours. Upload a photo if it makes sense.
If the issue checks out, we refund you. Simple.
If a delivery never shows or gets canceled on our end, you get a full refund.
If the courier is late because of weather, traffic, or you not being available, that’s on you—no refund.
No refunds just because you “didn’t like it.” Taste isn’t refundable.
If the food arrives spoiled or unsafe, that’s a different story—report it immediately with photos.
Refunds go back to your original payment method. Banks usually take 3–7 business days to process it, so don’t freak out if it’s not instant.
If you paid cash and qualify for a refund, we’ll refund to your in-app wallet or the method we support in your region.
We don’t refund when:
You gave the wrong address
You weren’t available for pickup/drop-off
You changed your mind after the order was already prepared or out for delivery
You try to refund items clearly delivered as described
Service fees, delivery fees, or subscription charges aren’t refundable unless there’s a system error.
Go to Orders → Select Order → Report an Issue and follow the prompts.
We usually respond within 24–48 hours.
